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Declined Applications & Watch Lists

Approximately 8% of first attempt eta visa applications are declined, this is usually due to people being on a "Watch List". In most cases, it is simply mistaken identity.

The GOOD NEWS is that We can get over 99% of these declined applications approved within 24 hours. Most other agents cannot.

We advise people to book their eta visas at least 2 - 4 weeks before they travel to avoid losing their flight.

4 Main Reasons

There are many different watchlists used to monitor people who apply for travel visas to Australia.

Some of these are;

  1. Medical Watchlist
  2. Common Name list (criminal list)
  3. Terrorist watch list
  4. Under age child watch list
  5. Australian Governments offender list

Medical Watch List

Where someone has a serious medical condition, such as, but not limited to;

  • Heart condition
  • HIV / AIDS
  • Hep A, B, C
  • Serious mental condition requiring medication and supervision
  • Other serious medical condition according to the Aust Govt changing guidelines

Common Name List

Approx 8% of applications are declined on the first try.

Most "agents" cannot get these approved unless "they" go to the embassy.

Unlike most agents, We can get over 99% of these declined applications approved within 24 hours.

If you have a common first name and also a common surname such as TAN, LI, ZHANG, LIU, LEE, LIM, Murphy, Nguyen, SMITH, JONES, BROWN, ANDERSON etc etc or one of many hundreds of others you may share that name with someone with a criminal record. Sometimes this also applies to people with not so common names as well.

We get hundreds of these a day and in 99.9% of cases We Can get these cleared within 12 - 24 hours.

For the few that don't clear immediately, you may need to email us with a scanned color copy of your passport [and drivers license] and then it can take 2-4 working days to process.

We do NOT charge anything for this. There is NO FEE.

This usually takes several working days to resolve and longer at busy times of the year.

Terrorist Watch List

For people with the same names as those on the terrorist watch list.

These applications usually take from 12 hours to 2 days and some even take up to several weeks to clear and in these cases, the applicant is often required to personally attend the embassy in person with identification documentation.

Under Age Child List

This list is for parents who have separated and one of them puts their child on a travel watch list. Children with the same names as other children ON the watchlist may also need to be double checked and this process may take from 6 hours up to several days to complete.

We process well over 8,000 visas a day and only get 1 or 2 of these a week. So it is very uncommon.

Australian Governments Offender List

This is the list of people who have been to Australia before and created some sort of record. This is usually where they have had an altercation with the law or they have overstayed their visa or broken their visa conditions. Eg: Overstaying usually gets an immediate 3 year ban.


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